Putting Customer Service At The Forefront

Friday, 30. October 2015

Five JMT Indisplay employees have been congratulated by Jasper Stultiens, the CEO of Boemer Rental Services Group, JMT's parent company after they all gained the Level 2 NVQ Certificate in Customer Service.

Michelle Kaye, Jackie Power, and Shafia Begum from JMT's customer services division, key account manager Helen Ditchfield, and marketing assistant Melody Mount, were all presented with the award after partaking in a nine month course.

The qualification covers a number of key areas, from customer rights and responsibilities to data protection, and will ensure JMT staff have a deeper understanding of the skills and responsibilities that are paramount to delivering highly professional customer service.

JMT's managing director, Alex Robertson, explained why the qualification was chosen, saying, “For any business good customer service is important. But, working in an industry like the events industry it's essential that staff are more than just polite and courteous; they need to be well informed, be able to handle situations when they arise and, ultimately, prevent incidents from occurring.”